Refund Policy
1. Our promise
If you are not happy with a purchase, email hello@astromira.app within 14 days of the payment from the address you used. We refund that payment in full, no questions asked, usually within two working days. The money reaches your card or wallet within 5–10 working days, depending on your bank.
- For a report, the refund also ends your access to that report.
- For a subscription, we refund the payment you name and cancel the subscription, unless you ask us to keep it running.
- After 14 days, payments are not refunded, but you can cancel a subscription at any time to stop renewals.
If you are signed in, you can also use the “Withdraw from a purchase” button in your account. We confirm the request by email.
2. Your statutory right of withdrawal (EU and UK consumers)
Reports and forecasts are digital content supplied right after purchase. At checkout we ask you to agree that we start immediately and to confirm you understand that this ends the statutory 14-day right of withdrawal once the content has been supplied. Our promise in section 1 still applies in full.
3. Please write to us before disputing a payment
A refund from us is faster than a dispute through your bank, and it does not cost you anything. If something went wrong with a payment, tell us and we will fix it.